I. Key Responsibilities
1. Technical Support
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Respond to technical inquiries regarding product specifications, selection, and applicability
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Provide technical support to Sales teams and distributors
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Deliver technical explanations to customers, consultants, and M&E contractors
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Advise on technical feasibility and risk assessment
2. Quotation & Specification Review
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Review specifications, drawings, and technical requirements for quotations
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Ensure alignment between technical conditions and quotation content
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Prevent issues caused by misinterpretation or incorrect specifications
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Review quotation and specification work prepared by subordinates
3. Claims & Technical Issues
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Conduct initial technical assessments of claims and non-conformance cases
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Coordinate with HQ and overseas factories for root cause investigation and response
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Support technical explanations to Sales teams and distributors
4. Technical Documentation & Knowledge Management
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Organize and manage product specifications, drawings, and technical documents
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Develop internal technical materials, FAQs, and simplified manuals
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Promote standardization and reduce dependency on individual knowledge
5. Management Responsibilities
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Supervise and develop 1 Technical Support staff member
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Improve workflows, response quality, and turnaround time
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Strengthen cross-functional collaboration with Sales
6. Overseas Technical Communication
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Manage technical communication with HQ and overseas factories (in English)
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Handle technical emails and participate in online meetings
II. Mandatory Requirements
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Bachelor’s degree or higher
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Basic technical knowledge in mechanical engineering or building services equipment
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Ability to read and interpret technical documents, specifications, and drawings
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Experience in quotation and specification review
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Strong English communication skills (technical emails & online meetings required)
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Strong multitasking and prioritization skills
III. Preferred Qualifications
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Experience in valves, piping systems, building services, or industrial equipment
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Experience working with overseas factories or HQ
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Understanding of distributor-based B2B business models
IV. Salary & Benefits
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Salary: Negotiable
V. Interview Process
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Round 1: Sales Manager & HR/Admin
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Round 2: General Director & HR/Admin
VI. Company Information
- Tel: 024.6259.4006
- Email: tcv_admin@tozen.com
- Address: 9th Floor, VIT Tower, No.519 Kim Ma Street, Giang Vo Ward, Hanoi
